Sign up Calendar Latest Topics
 
 
 


Reply
  Author   Comment   Page 1 of 3      1   2   3   Next
Jeffreybomb

Avatar / Picture

Registered:
Posts: 8
Reply with quote  #1 
We tried playing our first game of Artemis tonight. We were able to get two Windows laptops and one Mac laptop to connect. Two other Windows laptops were unable to connect.

On the laptops that were able to connect, the connection timer started at 9. On the laptops that weren't able to connect, the timer started at 0.

We tried deleting the program and reinstalling it. We also checked our firewall ports (2010), but we still couldn't connect.

Any ideas or suggestions?

__________________
Didja get that ... thing ... I sentcha?
vfrdirk

Registered:
Posts: 129
Reply with quote  #2 
Was this on 2.0?

Some things to check:

0. Can you ping the IP address of the server from the non-connecting machines?

1. Are you all on the same LAN/WLAN segment? (f. ex. you all have IP addresses on the 192.168.1.X network with the same subnet mask)

2. All the computers are set up to get DHCP addresses. (If the PC can't get an address, it will often assign itself a so-called APIPA address which isn't on the same network)

3. The DHCP server assigning addresses has enough available for all computers. If 3 of the PCs connected, but 2 didn't, it's possible that it ran out and the PCs reverted to the APIPA addresses in #2.

These are the most likely problems that I can think of for a "some can connect, some can't" situation.

Dirk
Jeffreybomb

Avatar / Picture

Registered:
Posts: 8
Reply with quote  #3 
Thanks for the response! I don't have a lot of background in networking, so I'm going to do what I can to get through this list.

Quote:
Originally Posted by vfrdirk
Was this on 2.0?


Yep. We've all got 2.0 (I bought the game and used it for myself and my friends).

Quote:
Originally Posted by vfrdirk
0. Can you ping the IP address of the server from the non-connecting machines?


Yes.

Quote:
Originally Posted by vfrdirk
1. Are you all on the same LAN/WLAN segment? (f. ex. you all have IP addresses on the 192.168.1.X network with the same subnet mask)


The IP address for the server is 192.168.1.18. For the non-connecting laptop: 192.168.1.12. Both subnet mask addresses are 255.255.255.0.

Quote:
Originally Posted by vfrdirk
2. All the computers are set up to get DHCP addresses. (If the PC can't get an address, it will often assign itself a so-called APIPA address which isn't on the same network)


According to ipconfig /all on the non-connecting laptop:

"Dhcp Enabled .... Yes"

Quote:
Originally Posted by vfrdirk
3. The DHCP server assigning addresses has enough available for all computers. If 3 of the PCs connected, but 2 didn't, it's possible that it ran out and the PCs reverted to the APIPA addresses in #2.


Is there a way to check that? I also tried ipconfig /release and /renew. I'm still having no luck.

__________________
Didja get that ... thing ... I sentcha?
vfrdirk

Registered:
Posts: 129
Reply with quote  #4 
Whoa. Very strange. All the devices have IP addresses on the same subnet and they can ping the server. It doesn't sound like it's a networking problem. I'll assume you haven't edited the artemis.ini to change the port that it's communicating on. You've uninstalled and re-installed the Artemis software.

"Hello...IT...have you tried turning it off and on again?"

It's a pretty lame suggestion, but since it's a laptop, has it been rebooted during all this trouble?

Dirk
Jeffreybomb

Avatar / Picture

Registered:
Posts: 8
Reply with quote  #5 
Hahah, yep! Most recently, I uninstalled the game, rebooted, reinstalled, and tried connecting again. I'm still having issues.

I tried reinstalling twice. The final option during installation asks if you want the wizard to configure Windows Firewall or if you want to do it yourself. I tried both options and I'm still having issues.

The weirdest part is that the connection timer on all other laptops starts a countdown from 9. The laptop that fails to connect starts the countdown timer from zero and then almost immediately gives the "unable to connect" error. I'm guessing it has something to do with that? The client doesn't seem like it's getting a chance to look for the server before it times itself out.

(Thanks for the help you've offered so far, by the way. I know troubleshooting can be a mind-bender.)

__________________
Didja get that ... thing ... I sentcha?
vfrdirk

Registered:
Posts: 129
Reply with quote  #6 
Have you tried disabling the Windows Firewall completely? Is there a different antivirus solution on those laptops? I wonder if that traffic is getting sandboxed before it's getting onto the network.
Jeffreybomb

Avatar / Picture

Registered:
Posts: 8
Reply with quote  #7 
I've been using Microsoft Security. I forget if the virus scan has a name beyond that. I hadn't thought of the antivirus blocking it. I'll check and see if that's the issue.

I think you're right: the connection isn't even getting out of the laptop.

__________________
Didja get that ... thing ... I sentcha?
vfrdirk

Registered:
Posts: 129
Reply with quote  #8 
Windows Defender. Tends to be pretty good, but anything that detects suspicious traffic can put a stop to your fun if it decides it doesn't know what it is.
Jeffreybomb

Avatar / Picture

Registered:
Posts: 8
Reply with quote  #9 
Okay, so I think we figured out the problem.

A friend of mine who was also having laptop issues tried connecting his laptop to his desktop through a wireless connection. It worked like a charm.

Our server at my house was running on an Ethernet cable, not a wireless adapter. For whatever reason, three of the laptops were able to handle that and two were not.

I didn't realize that we hadn't even tried running the server with the wireless adapter. Instead, we went straight into using the wired connection. Taking my friend's cue, I tried using the Netgear adapter on the server. Finally, my finicky laptop connected without a problem.

I don't understand why that would have an effect on the laptop client not even giving me a countdown. However, it works now and that's all I really care about. If nothing else, it adds some help to the troubleshooting section. [smile]

They're coming over again tonight and hopefully we'll be able to play without any connection issues. Thanks for your help!

__________________
Didja get that ... thing ... I sentcha?
vfrdirk

Registered:
Posts: 129
Reply with quote  #10 
That's a really weird problem. 
pupbrad

Avatar / Picture

Registered:
Posts: 889
Reply with quote  #11 
Dunno what to say to that... That's by far one of the oddest things I've heard... Only thing I can think of would be a bad ethernet cable or something else was wrong with the way that the router handled the cableing...
__________________
Captain of the USN Basroil.
"I am a leaf on the wind. Watch how I soar." - Hoban Washburne
"Give me a ship to fly and I'll make it sit up and beg, roll over (but NEVER play dead), and even do the jitterbug if you so fancy." - Unknown
vfrdirk

Registered:
Posts: 129
Reply with quote  #12 
Yeah. Without diving into how the network is laid out, what's doing the routing and whether any custom routing tables have been created, all I'm left with is "Glad you got it working!"
Jeffreybomb

Avatar / Picture

Registered:
Posts: 8
Reply with quote  #13 
Happy to say that we were able to get all five laptops connected to the desktop server without a problem. Everyone was using a wireless connection, including the desktop server.

http://instagram.com/p/guEoh5ukF9/

It was a blast! Looking forward to having everyone over again to play some more.

__________________
Didja get that ... thing ... I sentcha?
jgreene@greenemyst.com

Registered:
Posts: 141
Reply with quote  #14 
make sure all machines have different IP addresses. Sometimes when windows assigns 'default' ones then multiple machines will get the same IP and none of them with the same IP address can talk to anything. Oh an the wireless router will have a DHCP server on it assigning the wireless IPs which is why it almost never happens on personal wireless (I say almost because I know  how to make it happen).
__________________
Volg Clawtooth
Chief Engineer of Myst Brigade
Artemis: Greater Indianapolis
LawsonThompson

Registered:
Posts: 589
Reply with quote  #15 
If your laptop has both wireless and Ethernet connections, you should disable the connection you're not using. I've seen multiple connections--even not "used"--confuse client/server applications like this.


__________________
----
Visit us at http://www.ltebridge.com
Previous Topic | Next Topic
Print
Reply

Quick Navigation:

Easily create a Forum Website with Website Toolbox.